Contact Us
Tianjin Baode'an Network Technology Co., Ltd.
For Mepato product questions and order support, contact us using the details below.
Email: service@mepato.com
Business address: 102, Zone R, Factory Building, South Yard, No. 1233 Xinhu Road, Xincun Subdistrict, Binhai New Area, Tianjin, China
How Can We Help?
Product and Sizing Questions
Send the product name or link. For fit questions, provide your dog’s neck circumference, widest chest circumference, and back length, together with the units used.
If you plan to use a harness beneath the raincoat, describe the harness and the position of its leash attachment. Compatibility must be checked for the specific garment.
Order and Delivery Support
Include your order number, the email address used at checkout, and a brief description of the issue. Include tracking details where relevant.
Changes and Cancellations
Email us promptly if you need to correct an address, change a size or item, or cancel an order. We will check whether the request can be accommodated based on its processing status.
A change or cancellation is only confirmed once our support team acknowledges it. Changes may no longer be possible after dispatch.
Returns and Product Issues
Review our Returns & Refunds Policy and contact us before sending an item back.
If an item arrives damaged, defective, or incorrect, include your order number and clear photos of the garment, label, closures, affected area, and packaging where possible.
Stop using damaged rainwear and contact us before washing, repairing, or altering an item involved in a product complaint.
Do not send returns to the business address above unless our support team specifically instructs you to do so.
Customer Support
Support hours are Monday–Friday, 9:00 a.m.–6:00 p.m., China Standard Time (UTC+8), excluding public holidays. We aim to respond within 1–3 business days.
Please do not email passwords, full payment card numbers, or payment security codes.